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FAQs

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: What is your return policy?
A: Mannequins, Slatwall, Closeouts & Special Order Items are not returnable, other unused, undamaged goods may be returned at customers expense in it's original packaging within 7 days for a refund minus shipping costs.
After 7 days there will be a 20% restocking charge along with a merchandise credit only. There is a 30 day limit on all returns. Please call for RA number before you return any goods, All returns must be sent freight prepaid.

Q: What is your warrenty policy?
A: Joslin Displays Inc. warrants that all of the goods sold by it are free from manufacturing defects in material and workmanship. The foregoing warranties are in lieu of all other warranties, expressed or implied. Including but not limited to the warranty of fitness for a particular purpose. The foregoing warranties are void if the goods have not been used, cared for and maintained or if the goods have been otherwise unreasonable used, neglected, mishandled, or improperly serviced or stored or if the goods have been damaged by accident or other casualty.

No employee or representative of Joslin Displays Inc. has authority to bind Joslin Displays Inc. to any representation, promise or warranty concerning the goods. Unless a representation, promise or warranty is set forth in this instrument it is not enforceable by the customer. The customers sole and exclusive remedy against Joslin Displays Inc. for breach of any warranty will be for the repair or replacement or refund at the option of Joslin Displays Inc., upon the customers return to Joslin Displays of the goods. No other remedy, including but no limited to compensation for property damage, lost profits, lost sales, installation costs, or incidental or consequential damages, will be available to the customer.

Claims under the foregoing warranties must be made by obtaining the prior Return Authorization (RA) and shipping instructions of Joslin Displays and returning the defective goods in accordance with Joslin Display's policies then in effect. This paragraph constitutes the complete and final expression of any and all warranty agreements between Joslin Displays Inc. and the customer notwithstanding any usage of trade, course of dealing or documents sent to Joslin Displays Inc. by the customer.